Privacy Policy

Online Privacy Policy Agreement

Castle Hills Animal Hospital is committed to keeping any and all personal information of those individuals that visit our website and make use of our online facilities, and keep services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Castle Hills Animal Hospital of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Castle Hills Animal Hospital, and thus it shall govern any and all data collection and usage thereof. Through the use of www.castlehillsvet.com, you are herein consenting to the following data procedures expressed within this agreement.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use and share information collected.

Collection of Information:

This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information, etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

Please rest assured that this site shall only collect personal information that you knowingly provide by the way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided on this site.

Castle Hills Animal Hospital may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as, the type of browser you are using, IP address, type of operating system, at a later time, that will assist us in providing and maintaining superior quality service.

Use of Information Collected:

Castle Hills Animal Hospital may collect and make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At any time, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.castlehillsvet.com. Castle Hills Animal Hospital may also be in contact with you in regard to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Castle Hills Animal Hospital does not now, nor will in the future, sell, rent, lease any of its customer lists and/or names to any third parties.

Castle Hills Animal Hospital may disclose your personal information, without any prior notice to you, unless required to do in accordance with applicable laws and/or in good faith belief that such an action is deemed necessary or required in an effort to:

• Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Castle Hills Animal Hospital and/or its website;
• Maintain, safeguard and/or preserve all the rights and/or property of Castle Hills Animal Hospital; and
• Perform under demanding conditions in an effort to safeguard the personal safety of users of www.castlehillsvet.com or the general public.

Non-Marketing Purposes:

Castle Hills Animal Hospital greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Castle Hills Animal Hospital products or services. In certain circumstances, we may use your website, newspapers, or other public means to post a notice.

Children Under Age of 13:

Castle Hills Animal Hospital does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our systems database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-out:

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to: info@castlehillsvet.com. If you wish to unsubscribe or opt-out of any third-party websites, you must go to that specific website to unsubscribe or opt-out. Castle Hills Animal Hospital will continue to adhere to the privacy policy described herein with respect to any personal information previously collected.

Links to Other Websites:

Our website does contain links to affiliate and other websites. Castle Hills Animal Hospital does not claim or accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security:

Castle Hills Animal Hospital shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses a Secure Socket Layer (SSL) for authentication and private communications in an effort to build users trust and confidence in the internet and website use by providing simple and secure access and communication of credit care and personal information. 

Changes to Privacy Policy Agreement:

Castle Hills Animal Hospital reserves the right to update and/or change the terms of your privacy policy, and as such we will post those changes to our website, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Castle Hills Animal Hospital decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not they will permit the use of their information in this separate manner.

Acceptance of Terms:

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following posting any updates and/or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us:

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number, or mailing address:

EMAIL: info@castlehillsvet.com

TELEPHONE: (469) 962-2060

MAILING ADDRESS:

Castle Hills Animal Hospital

3964 TX -121, Suite #100

Lewisville, TX, 75056